Privacy Policy

Last Updated: 02/07/2026

At Ummah Naturals, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website [www.ummahnaturals.com] or purchase our products.

By visiting our site or placing an order, you agree to the terms outlined in this policy.

1. Who We Are

Ummah Naturals is a UK-based brand committed to ethical skincare.
Business Name: Ummah Naturals Ltd

Registered Office: Suite A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE

Email: info@ummahnaturals.com

We are the "data controller" for the purposes of UK data protection laws.

2. What Information We Collect

We may collect the following personal information when you browse, contact us, or make a purchase:

 

  • Name
  • Email address
  • Phone number (if provided)
  • Billing and shipping address
  • Order history
  • IP address and browsing data (via cookies)

We do not store your payment card details. Payments are processed securely via third-party providers (e.g. Stripe, PayPal).

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Send order and shipping confirmations
  • Respond to your enquiries
  • Improve our products and website
  • Send occasional marketing emails (with your consent)
  • Comply with legal obligations (e.g. tax records)

4. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Contractual necessity – to fulfil your order
  • Consent – for marketing communications
  • Legitimate interest – to improve our services
  • Legal obligation – for tax or regulatory compliance

5. How We Store Your Data

Your information is stored securely using encrypted systems provided by trusted service providers (e.g. Shopify, Mailchimp, Google Workspace). Access is restricted to authorised personnel only.

We retain customer data for up to 6 years to comply with tax and legal requirements.

6. Sharing Your Data

We do not sell or rent your data.

We may share your information only with:

  • Payment processors (Stripe, PayPal)
  • Delivery services (Royal Mail, couriers)
  • Our IT and website support providers
  • Regulatory authorities if legally required

All third parties are under strict confidentiality and data protection obligations.

7. Your Rights

Under UK GDPR, you have the right to:

 

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request erasure of your data (where legally permitted)
  • Object to or restrict processing
  • Withdraw consent (for marketing)
  • Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, please email “info@ummahnaturals.com”.

8. Cookies

Our site uses cookies to:

  • Improve user experience
  • Track browsing behaviour (e.g. for analytics and cart functionality)

You can control cookie settings via your browser. See our Cookie Policy for full details.

9. Marketing Communications

You’ll only receive marketing emails if you’ve opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted here.

11. Contact Us

For questions or data requests, contact:

📧 info@ummahnaturals.com
 📍Suite A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE

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